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A way ahead for words: Juggernaut

(I interviewed Chiki Sarkar and Durga Raghunath, co-founders of Juggernaut. As Chiki put it across so well, “Durga is part of the change and I am part of the continuity. The combo of us would be magic. She is the creative mind of business and I am the business side of creativity.” This interview was conducted with a face-to-face meeting with Chiki Sarkar at her office and with Durga, over the phone. It was published in the Hindu Sunday Magazine digitally on 3 Oct 2015 and in print on 4 Oct 2015. Here is the url to the link: http://www.thehindu.com/books/literary-review/chiki-sarkar-and-durga-raghunath-talk-about-juggernaut-with-jaya-bhattacharji-rose/article7720019.ece?utm_source=RSS_Feed&utm_medium=RSS&utm_campaign=RSS_Syndication )

The recently launched publishing firm, Juggernaut, hopes to take on the big players in the field. Its co-founders Chiki Sarkar and Durga Raghunath talk about what’s in store.

The key investors in Juggernaut are Nandan Nilekani, William Bissell and Neeraj Aggarwal. Chiki Sarkar, previously publisher of Penguin India and founder-publisher of Random House India, has worked with every major writer in the country. Durga Raghunath, previously CEO, Network 18 Digital, led three news websites, a fin-tech site and mobile. She is also the founder of India’s first exclusively digital newsroom, Firstpost. Excerpts from an interview.

What is the focus of Juggernaut? What are the genres it will be publishing?

Chiki Sarkar: Our behaviour is the same as that of any great publisher but asking bold questions on the digital side.

Durga Raghunath: The good thing about mobile content is you cannot ignore your consumer. It has to be both short story and all genres that keep people coming back for, such as crime fiction and romance. These have to be very compelling reads. A beginner list will have a variety and also new authors to attract the committed book lover and the new reader — a young mobile user.

Who are the authors you will be publishing?

CS&DR: We cannot say. It will be announced early next year.

What kind of manuscripts are you seeking?

CS: The ebooks we publish will be between 20,000 and 40,000 words.

DR: The length is overrated in book publishing. In non-fiction there are enough opportunities for things to be much shorter, so you will see different lengths — 5,000 to 15,000 words.

According to media reports, Juggernaut will explore phone book publishing. For what generation of phones will these be created?

DR: We will be catering to the Android and iOS platforms and targeting the top 10-12 devices. The smartphone devices market in India is approximately 159 million; we will target 10-12 million users in India. It will initially be in English moving to the vernacular in a few months. About 25 million people read news in India. Apparently 120 million have 3G on their phones. It implies you have to own a decent smartphone to be able to access it.

The user experience will be very unique. We will retain the consumer delight, but offer a lot more aided by technology. There are a lot of ways in which the internet can considerably reduce the gap between author and reader. It will be a confluence of various things. About 100 million people who transact on their mobile phones have given their credit and debit card details. People will not pay for news but will pay for books — a combination of information and knowledge. Also, Indian behaviour for digital consumption shows they are ready to pay and buy online as long as the price point is correct.

Who is Juggernaut’s customer?

DR: In India we have an overwritten book market. The big thrill is to change the market. Big publishers are not to be feared. We will publish in the vernacular too. Some of the rich textured literature exists in the local languages. Hence, Sivapriya is a critical part of the team. We have three to four editors taking vernacular publishing. It will be big play for us. It will be about democratisation of publishing. It cannot be the privy of five big houses anymore, and to enable that we must have vernacular publishing. The idea is to launch a new language list every year.

How many books do you hope to publish in one year? Will all the paper books have a digital life? If so, will this also be true of all the ebooks published?

CS: Every book will have a digital life.

DR: The super set will be mobile and phone book publishing. The subset will be physical with an initial list of 50 titles per year. A lot of surprises will be in the app, available also on the web.

What is the technology and product strategy at Juggernaut?

DR: The central mantra at Juggernaut is to give an author the best digital and physical platform, while inspiring the consumer to read and write. Given this is India, we will be extremely price sensitive. How can I get new users? How can I make it worth their while? The retention plan will always make the customer feel that Juggernaut has given them five times more than what they had expected. The relationship between the publisher and the author will be clearly redefined.

What is the publishing expertise and services that authors and readers can expect from Juggernaut which make it stand apart from traditional publishers?

DR: We will create custom formats similar to what Amazon did with Kindle. We will create .jug files. You cannot do these things cheaply, hence the focused funding exercise. There will be absolutely no shortcuts to anything.

CS&DR: The information will be super secure. We are investing in a secure DRM.

Book start-up markets are brutal. Many appear to fulfil an immediate need, usually work as a catalyst and then disappear. Even well-funded business have folded up as markets are saturated, margins wafer thin and consumption intense. What are the challenges that Juggernaut sees in the Indian market?

DR: The Internet has created a certain behaviour. We are at that point, at the cusp, when people will give Juggernaut a shot by saying, “I will sample it.”

There will be many challenges in the future but we have been unable to focus on any since we have more solutions than problems right now.

3 October 2015

Literati: “For the price of a book…” ( 13 September 2015)

12 09 , 2015 No Comments

My monthly column, Literati, in the Hindu Literary Review was published online ( 12 September 2015) and will be in print ( 13 September 2015). Here is the http://www.thehindu.com/books/literary-review/jaya-bhattacharji-rose-on-the-hunger-for-books-in-india/article7641333.ece. I am also c&p the text below.

How can you argue with the low prices, especially in a nation where such a hunger for books exists?

This year the Delhi Book Fair held at Pragati Maidan was held on a much smaller scale than previous years. It was dominated by stalls put up by publishers of school textbooks. Government institutions were represented by the National Book Trust, Sahitya Akademi and Indira Gandhi National Centre for the Arts with their reasonably priced publications in many Indian languages and dialects. Religious organisations too displayed their publications, some of which were being distributed free. Most of the larger publishing houses were conspicuous by their absence (preparing for the next edition of the World Book Fair 2016).

But it was the smaller stalls of remaindered books that were fascinating. These are books that are scheduled for

Visitors having a close look at the books available at the 21st Delhi Book Fair at Pragati Maidan, in New Delhi in August, 2015. Photo: Sushil Kumar Verma ( The Hindu)

pulping in other book markets and are also disposed off by weight. These titles are brought into local markets, usually priced very low. Three books for Rs.100 or for Rs. 500, depending upon their condition and interest in the book or author. It is not unusual to find books with labels from overseas school libraries and institutions, personal inscriptions or treasures like the one Jairaj Singh, a journalist, found at the Delhi Book Fair — an autographed first edition of Kingsley Amis’ Memoirs for Rs. 50 only.

People noodle through these stalls, trailing bags on wheels. Within a limited budget it is possible to acquire a pile of books till the next book fair comes around. It is to these remaindered stalls that the maximum number of buyers— teachers, parents, school children, students, librarians — go. In fact, the presence of these stalls, piled high with books, thrown in an untidy heap, was frowned upon by established publishers at the World Book Fair, February 2015. But how can you argue with the low prices, especially in a nation where such a hunger for books exists? This is borne out by the Amazon India spokesperson who says, “the number of books sold per day has grown by 1400 per cent over the past two years. Over 2500 sellers today offer lakhs of books to their customers across India on amazon.in. The portal has the largest online selection of books in India across languages, including three major regional languages — Hindi, Tamil and Kannada — which have found a huge audience, especially in non-metro cities where regional language books have featured in the top 10 bestsellers list. Over 50 per cent of the orders are coming from outside of the top eight cities.” According to informed sources, online book portals in India are growing at the rate of 12 to 15 per cent per annum.

In August 2015, the longlist for the Man Booker Prize for Fiction was revealed. It is a fabulously diverse list, exciting for the range of debut and experienced writers, geographical regions, varied writing styles and publishers it showcases. A handful, such as Anuradha Roy’s Sleeping on Jupiter, Sunjeev Sahota’s The Year of the Runaways, Bill Clegg’s Did You Ever Have a Family, Hanya Yanagihara’s A Little Life, Anne Tyler’s A Spool of Blue Thread, Marilynne Robinson’s Lila and Anne Enright’s The Green Road are readily available. But try getting hold of Leila Lalami’s The Moor’s Sigh, Chigozi Obioma’s The Fishermen or Anna Smaill’s The Chimes — you either have to pay for it online (there seems to be no fixed price for the edition even on the same portal, so a comparison of prices is advisable) or bide your time till it is available at a brick-and-mortar bookshop. Recently, there have been discussions on ebook sales plateauing, primarily because of price fluctuation and smartphones replacing ereaders. (“The plot may be unravelling for e-books” Aimee Picchi, CBS News, 4 September 2015, http://cbsn.ws/1XJDgCf )

This is a trend apparent in India too, as is evident with the launch of the non-profit trust Pratham Books’ open source digital platform, Storyweaver (https://storyweaver.org.in/ ). It features 800 stories in 26 languages (14 Indian and 12 international languages), with an image repository of over 2,000 images. It can be viewed on desktop computers, laptops, tablets or mobile phones. Users will be able to read, download, translate, create, print and publish new stories through the platform using the Creative Commons licensed content on the site. Similarly, Daily Hunt (http://dailyhunt.in/ ) offers news, free and some nominally priced books, in 12 languages and has had 2.3 billion views a month.

Freshly published print books continue to be unaffordable for many readers in India, as is evident from the rush to buy cheaply priced, sometimes weathered, remaindered books. Yet, it is significant to note that most Indians, despite being economically challenged, possess a handheld device. Hence, innovative ways of bringing together literature and technology to whet a ferocious book appetite at affordable prices have to be explored. It is also a tremendous way of giving neo-literates a chance to practice their literacy too, instead of it stagnating. As Amartya Sen says in his introduction to The Country of First Boys “…having an educated …population can be a major contributor to enhancing steady and sustainable economic growth.”

12 September 2015

Literati – “Opportunities in Publishing” ( 1 March 2015)

01 03 , 2015 No Comments

My monthly column, Literati, in the Hindu Literary Review was published in print ( 1 March 2015). I am c&p the text below.

Opportunities in Publishing

In 2003 when mobile phones were new, we conducted an experiment at the publishing firm I was part of. We converted a print story into an audio file, dramatized it using voice actors, recording at a studio. A phone company offered to make it available on landlines and mobile phones. The only cost to be incurred was the origination cost. After that, the consumer would pay a nominal fee to hear the story. We knew we had a new income generation stream with a revenue-sharing model. It seemed to be a win-win situation, except for a tiny hiccup – insufficient good content. It had to be easily available, origination cost at an affordable price point, transparency on copyright, with preferably multi-lingual options to cater to target audiences in different regions. Naturally, it remained an experiment in convergence that was ahead of its times.

Ironically in 2015, publishing engagements held to coincide with the World Book Fair, New Delhi were dominated by conversations regarding content, opportunities for publishing where mostly telecommunications company representatives spoke or IT experts expounded on the significance of mobile reading. Impressive statistics were reeled out. For instance, 4.5 b people have access to bathrooms, but 6 billion have access to phones. There are only 7 billion people on earth.

The close relationship between publishers, content and technology is discussed well in an article, “No profit left behind”, published in POLITICO Pro (10 Feb 2015, http://www.politico.com/story/2015/02/pearson-education-115026.html ). It is argued that Pearson wields enormous influence over American education and “makes money even when its results don’t measure up”. On 20 Feb 2015, an Indian newspaper report said, “Pearson Education is eyeing a larger share of the Indian education market through digital offerings. Chalking out its growth chart for the coming years, the learning and publishing company has identified India among the four biggest markets, the others being China, Brazil and South Africa.” (http://economictimes.indiatimes.com/industry/services/education/pearson-education-eyes-big-share-of-indian-education-market/articleshow/46297541.cms ) All though riddled with challenges such smart classes and modern libraries with Wi-Fi are not unheard of in India where the contracted vendor provides the hardware, software, content and even helps get broadband access to the institution. Hence it is not surprising to have heard telecom representatives requesting for a Digital India Programme – creation of digital infrastructure, delivering services digitally and advocating digital literacy. In theory a splendid idea since it gets to many. But when rumours about local broadband service providers seeking differential pricing for customers begin to become real, it is a worrying trend. These internet service providers are flouting the basic premise of net neutrality where all data exchanged on the net should be treated equally. With broadband connectivity expected to grow rapidly with 450 million users in 2017 putting India amongst the top two data markets globally and maximum internet growth is expected to happen with 69% of the population who have affordable smartphones, feature phones and low-cost feature phones operating on 2G and 3G spectrums, with another 9.8% of the population being able to afford higher end phones and tablets using wi-fi too, this is a lucrative business to be in.

Other conversations of note were an insistence on targeted marketing by leveraging technology; creating a classification of readers – casual, avid, niche, topical, educational and lapsed; taxation issues; exploring new business models such as Direct – to – Consumers (D2C) and opportunities to sync audio to text – bundle of e-book and audiobook with seamless switching; the conversion of passive online consumers to active “prosumers” [Producer-Consumers] driven by convergence; analysing targetted audience interactions like browsing / buying behavior, and impact of augmented reality in book promotions as it simulates to some extent the real world not necessarily recreating it exactly in detail. Significantly there was an interest to explore translations in Indian languages but the more animated conversations took place at the Food Court at Pragati Maidan than at Rights Table conclave. The increasing presence of overcrowded remaindered bookstalls presented a paradox with their low-priced books –a bane for publishers, a boon for readers. Finally the stress on how digital publishing was a great opportunity for the Indian publishing sector and must be explored for content creation, distribution and consumption dominated.

The reality is digital penetration is still at a nascent stage in the sub-continent, definitely in a sector estimated to be valued at $2.2 billion. It will require active participation of all stakeholders to ensure the delivery of quality material, at the right price point (for e-readers, ISP, price of content), plus taking into account multi-lingual, gendered and cultural characteristics of consumers.

1 March 2015

mobile phones Posts

A way ahead for words: Juggernaut

Literati: “For the price of a book…” ( 13 September 2015)

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